Maximizer default password

March 25th, 2016

Maximizer default password

Hi Everyone!

It’s been a very long time since I’ve written any blog posts! I’ve been so busy on Maximizer service calls and helping out with one on one issues, I haven’t posted any general tips, tricks and solutions for the public blog followers. Now, I’m making time, so let’s get down to the good stuff!

In this blog I will cover the “on premise” version of Maximizer and not the Maximizer Live “Cloud” version.

Maximizer, from the very, very old pervasive versions, right up until Maximizer 2015 (SQL) Group/Enterprise editions, have all had a default password for the MASTER (database admin account) and the additional user accounts that you create for day to day logins. The exception to this rule is the new security settings implemented with Maximizer’s 2016 release. When installing or upgrading to this version you will be prompted to change the default passwords. These default passwords are as follows:

User ID: "MASTER"
Default Password: "CONTROL"
Normal user ID (for example): "SHANNON" Insert your own user ID name here
New user default password: "MAXIMIZER"

Now, lets add a few details and clear up some common misconceptions about your Maximizer database logins.

Misconception 1: Some people believe that their Maximizer doesn’t have a password and never has. IN fact, your Maximizer does, it’s just that the security on your database has never been enabled and anyone logging into the database is being auto logged in with the MASTER ID. Your database security can be enabled and disabled in the database preferences in the Maximizer Administrator program.

System Options - Enable security

Misconception 2: Passwords are case sensitive. Surprisingly the IDs and passwords are actually all capitalized and if you are logging into a database console like SQL management studio, you will have to respect this fact and capitalize your password. In Maximizer it is not case sensitive and it doesn’t matter which case you use. Don’t believe me? Give it a try!

Misconception 3: You think that you’ve just forgotten your password and you only need to reset it in order to fix your problem. Suddenly you are getting asked for a password when you were never asked before or the password that you have always used suddenly doesn’t work.  Most of the time when I get this type of question on a call it is because your SQL engine has crashed or isn’t responding to the Maximizer login requests and Maximizer is giving you an incorrect password error message instead of an error message saying SQL isn’t responding. This is normally a bigger issue and isn’t simply a reset password problem. If you have this problem, you will need a service call to get it fixed. The easiest way to see if you have this problem is to make sure that your Maximizer SQL Service has not stopped running. If it is not running then you have a SQL Service Issue.

Services Window - SQL Service with the "Maximizer" SQL Instance

There are other misconceptions about IDs, passwords and logins, but those are the three that come up most often and that wasn’t really the point of this blog, just a little bit extra to clear up some common confusions. :)

IslandCRM Consulting Inc Services

If you have any questions about Maximizer, please contact IslandCRM support.  You can call our support line at 1-866-960-9831 Option 2 or email service@islandcrm.com.

Support is billable at IslandCRM’s standard billing rates.

Thank you,

Shannon Porter (The Maximizer Guy)

Unable to create Public Maximizer records or edit public column setups

January 26th, 2015

Unable to create Public Maximizer records or edit public column setups

Issue:

  • When you create an address book record it always defaults to your ID for read and full access.
  • When you add a new note it always sets the permission to your ID for read and full access.
  • When you try to edit or create a publicly accessible column setup it fails in some weird way.

Solution:

The most-likely cause is that you don’t have permission to create public records. Open up your Maximizer “Administrator” program and manage the user ID that is having the combined issues. Then modify the user properties and give the ID the  “Allow public entries” permission.

This should fix the problem.

IslandCRM Consulting Inc Services

If you have any questions about Maximizer, please contact IslandCRM support.  You can call our support line at 1-866-960-9831 Option 2 or email service@islandcrm.com.

Support is billable at IslandCRM standard billing rates.

Thank you,

Shannon Porter (The Maximizer Guy)

Windows 8 & Maximizer Title Bar Missing Display Info

January 20th, 2015

Windows 8 & Maximizer Title Bar Missing Display Info

Issue:

Maximizer on a windows 8 system with the default colour settings will not show the Title Bar Display information properly, because the text colour is the same as the title bar; off white.

Solution:

Now there are no setting in Maximizer to change this text colour, so we need to change the title bar colour of the Maximizer main system window. This can only be done in the operating system settings.

  1. First, open the Windows 8 “Personalization” settings window.
  2. Then open the “Color” settings window and pick another option besides the default.
  3. Then when you open Maximizer the title bar will properly display the selected windows database information as it will be a different colour then the text.

IslandCRM Consulting Inc Services

If you have any questions about Maximizer, please contact IslandCRM support.  You can call our support line at 1-866-960-9831 Option 2 or email service@islandcrm.com.

Support is billable at IslandCRM standard billing rates.

Thank you,

Shannon Porter (The Maximizer Guy)

Microsoft Outlook Check Name Window Popup

January 12th, 2015

Microsoft Outlook Check Name Window Popup

Are you frustrated that you have to do the extra step of hitting OK or cancel on the Microsoft Outlook “Check Name” window when you are using the Maximizer Outlook add-on to send emails and automatically save them to Maximizer function?

Well you can turn this window off, but still have that functionality, simply by following these steps:

Outlook 2003

  1. On the Tools menu, click Options.
  2. Click E-Mail Options.
  3. Click Advanced E-Mail Options.
  4. Do one or more of the following:
  • Turn off automatic name checking
  • Turn off automatic completion of e-mail names

Outlook 2007/2010

  1. On the Tools menu, click Options.
  2. On the Preferences tab, click E-mail Options,
  3. Then click Advanced E-mail Options.
  4. Clear the “Automatic name checking” check box.

This should stop that window from popping up and slowing down your work flow.   :)

IslandCRM Consulting Inc Services

If you have any questions about Maximizer, please contact IslandCRM support.  You can call our support line at 1-866-960-9831 Option 2 or email service@islandcrm.com.

Support is billable at IslandCRM standard billing rates.

Thank you,

Shannon Porter (The Maximizer Guy)

Maximizer MaxBackup & Carbonite

January 9th, 2013

Maximizer MaxBackup & Carbonite

Many people are turning to Carbonite to store their MaxBackup files in the cloud, but have then discovered after a computer failure that by default Carbonite does not backup BAK files which, is the format for SQL backup files. Here is how you set Carbonite to properly backup your MaxBackup directory.

Step 1: First find the backup directory MaxBackup is backing up to. Then Right click on that directory and select the “Back this up” option from the “Carbonite” right click menu.

Step 2: Then drill down to the “BAK” files themselves and right click on one of them. Then select the “Properties” option from the “Carbonite” right click menu options.

Step 3: Now put a check mark in the check box “Back up files of this type (within folders selected for backup)”. Now these files will be backed up and your MaxBackup backups will be moved to the cloud by Carbonite.

Carbonite Maximizer backup (without MaxBackup)

Now what happens if you don’t have MaxBackup and you are using Carbonite to backup Maximizer directly you ask? Well I don’t want to get sued by Carbonite, but there are three things you must keep in mind when you use Carbonite as your only Maximizer backup solution.

Issue 1: I have had several customers who have been told by Carbonite sales reps that all there data is backed up by Carbonite. Well what the Carbonite sales reps really mean when they say this, is that all of the default locations on a Windows operating system where users are prompted to save their data is backed up automatically by Carbonite. The Maximizer database is not stored in any of those locations and if you don’t add the Program Files SQL Server “DATA” directory (where all the Maximizer databases are stored on your C drive), you will find yourself lacking a Maximizer backup when you most need it and feeling like Carbonite lied to you.

Solution 1: Right click on your Data directory under the SQL server program files directory (that stores the MDF, LDF and File Streaming folder with the same name as your database) and select the Carbonite menu option to back that directory up.

Issue 2: Carbonite is NOT set to backup MDF and LDF files, which is your Maximizer SQL data.

Solution 2: Right click on the MDF and LDF files and put a check mark in the check box “Back up files of this type (within folders selected for backup)”. Now these files will be backed up and moved to the cloud by Carbonite.

Issue 3: Again a disclaimer so I am not sued… Carbonite has a SQL backup process and now states that they can backup SQL files (which is NOT a common claim by cloud backup providers), but so far about 50% of the customers who have given me Carbonite database files to use to restore their Maximizer databases have been corrupt files. I have not been able to get the most recent version of those databases back online. Now they do store older versions of these files and in almost all of these cases I was able to get and database online that was backed up by Carbonite, but I had to piece it together from other backup revisions (Not an easy job just so you know). This is mostly because of the way the SQL file streaming folder works and how the MDF file hold an index of what should be in the file streaming folder and for some reason they don’t always match in your Carbonite backups. The SQL service does not like this and will not attaching these database files.

Solution 3: Well test your backups to make sure that you can restore them when you need them. If you have issue with a test restore from Carbonite, then find out why and take the necessary steps to ensure that when you need your Maximizer backup, you have it.

IslandCRM’s Maximizer Service & Support

If you have any questions, or need help with Maximizer CRM issues, please contact IslandCRM’s Maximizer Service & Support at 1-866-960-9831 Option 2 or email service@islandcrm.com *.

*Maximizer CRM Support is billable at IslandCRM’s standard billing rates (plus applicable tax).

Thank you,

Shannon Porter (The Maximizer Guy)

Maximizer Failed to logon to the Address Book due to invalid user ID and/or Password

December 17th, 2012

Maximizer Failed to logon to the Address Book due to invalid user ID and/or Password

When you try to log into your Maximizer database you got the following  error message.

This is a bit of a false message in that it could be an incorrect User ID or Password, but there are several other things that can cause this error. Here are a few of the causes listed in ordered from easy to hard to fix.

1. You are trying to login with the wrong User ID.

Solution: Login with the correct User ID. Ask the Master user to login to the database and check what your Maximizer user ID is and make sure it matches what you are trying to enter.

2. You are trying to login with the wrong Password.

Solution: Login with the correct password, or login with Master user ID and reset your User ID’s password from the Manage Users Setup menu tab.

3. Something happened with the Maximizer SQL Service and it stopped running or locked up.

Solution: Start or Restart the Maximizer SQL Service with the following steps:

  1. Click on the Start button.
  2. Then Right Click on your “Computer” menu item and then select the “Manage” option.
  3. Click on the “Services” object under “Services and Applications” in the left panel and then in the centre right panel find the service “SQL Server (Maximizer)” service.
  4. When you select this service you will see that the status is blank or NOT started and the option to “Start” the service will be available. Click the “Start” option to start the service.
  5. The Service could be locked up as well and if it is, it will have to be restarted. In this case Restart will be one of the functions you can perform on this service. Click the “Restart” option to restart the service.
  6. If this was the cause of your problem when you try to open Maximizer again, this time it should work properly.

4. The Master User ID has a bad password or the Master User ID or other User IDs have become disconnected from the database in the SQL tables.

Solution: Use SQL Management Studios to reset the Master Password or reconnect the IDs to your database. (WARNING: This is not something an average IT Guy can fix and you can severally damage your Maximizer installation inside the SQL Management Studios tool when you don’t know what you’re doing. You will need help from your friendly neighbourhood Maximizer Certified Business Partner. If you don’t know who your Maximizer BP is, Maximizer the company can help you find, or you can call us and we can help you resolve this issue remotely)

5. The SQL Server (Maximizer) Service has become damaged & needs to be repaired or the database that is trying to logged into has become corrupt.

Solution: Repair the SQL Service or use SQL Management Studios to repair the databse. (WARNING: This is not something an average IT Guy can fix and you can severally damage your Maximizer installation inside the SQL Management Studios tool when you don’t know what you’re doing. You will need help from your friendly neighbourhood Maximizer Certified Business Partner. If you don’t know who your Maximizer BP is, Maximizer the company can help you find, or you can call us and we can help you resolve this issue remotely)

IslandCRM’s Maximizer Service & Support

If you have any questions, or need help with Maximizer CRM issues, please contact IslandCRM’s Maximizer Service & Support at 1-866-960-9831 Option 2 or email service@islandcrm.com *.

*Maximizer CRM Support is billable at IslandCRM’s standard billing rates (plus applicable tax).

Thank you,

Shannon Porter (The Maximizer Guy)

Maximizer 12 is missing docs & notes older than 1 year

December 17th, 2012

Maximizer 12 is missing docs & notes older than 1 year

You have just upgraded your Maximizer CRM to version 12. When you restore / upgrade your Maximizer database you are missing Documents and Notes from older than a year ago.

Problem: Do not Panic. You are not missing data. Maximizer 12 by default will filter out any records older than the last 12 months worth of Documents and Notes. It does this to speed up the loading of records and over all response time.

Maximizer Default Notes Filter: Last 12 Months

Maximizer Default Document Filter: Last 12 Months

Solution: Change the Filter view from the Filter drop down list from the “Last 12 Months” option to the “All Dates” option.

Maximizer Notes Filter: All Dates

Maximizer Documents Filter: All Dates

This should resolve your issue.

NOTE: If this does not resolve your issue then there are other causes to this problem and you should call your friendly neighbourhood Maximizer Certified Business Partner. If you don’t know who your Maximizer BP is, Maximizer the company can help you find them, or you can call us and we can help you resolve this issue remotely.

IslandCRM’s Maximizer Service & Support

If you have any questions, or need help with Maximizer CRM issues, please contact IslandCRM’s Maximizer Service & Support at 1-866-960-9831 Option 2 or email service@islandcrm.com *.

*Maximizer CRM Support is billable at IslandCRM’s standard billing rates (plus applicable tax).

Thank you,

Shannon Porter (The Maximizer Guy)

McAfee Firewall Issue & Maximizer

December 17th, 2012

McAfee Firewall Issue & Maximizer

Late in the week of December 14th 2012, McAfee globally reset their firewall settings to their default. We don’t know why, but it probably was a system glitch of some kind and probably didn’t cause any issues for most customers, but if you are using Maximizer as your CRM and McAfee as your Antivirus AND you have 2 or more Maximizer workstations connecting to one Maximizer database, then you are experiencing a problem.

Problem: You are receiving a bad password error or a SQL service not running error when you try to open Maximizer from a system other than the one where the Maximizer database actually lives, but on the main Maximizer Database system Maximizer works fine.

Solution 1: The simple solution is to just turn the McAfee firewall off and set it to never turn back on. (This is an ok solution if you have a desktop system behind a hardware firewall, but if it is a laptop that leave the protection of your hardware firewall then the better solution would be to keep the McAfee firewall on)

Solution 2: Open McAfee and inside the firewall settings add the Port exception rule for Microsoft SQL Server for LOCAL TCP/IP Port 1433 and allow this connection. This should resolve your issue.

NOTE: If this does not resolve your issue then there are other causes to this problem and you should call your friendly neighbourhood Maximizer Certified Business Partner. If you don’t know who your Maximizer BP is, Maximizer the company can help you find them, or you can call us and we can help you resolve this issue remotely.

IslandCRM’s Maximizer Service & Support

If you have any questions, or need help with Maximizer CRM issues, please contact IslandCRM’s Maximizer Service & Support at 1-866-960-9831 Option 2 or email service@islandcrm.com *.

*Maximizer CRM Support is billable at IslandCRM’s standard billing rates (plus applicable tax).

Thank you,

Shannon Porter (The Maximizer Guy)

Maximizer Quick Backup & Full Backup Problem Error

December 14th, 2012

Maximizer Quick Backup & Full Backup Problem Error…

with the generic error message “Maximizer CRM – Problem encountered when trying to backup SQL Database “Your Database name”. Please check MaAccess log for more details…”

There are a few causes for this which are listed below.

Issue 1. You are trying to backup to a drive location other than the C Drive and the Microsoft SQL Server version you are using does not support this function.

Solution 1: Backup to the C Drive and then manually move the backup to the drive you need it on. (Our MaxBackup Maximizer add-on program does not have this limitation and can backup to different drive letters other than C. MaxBackup can also backup your database and file folders to an external drives or even a network shares on a files server. Please check out MaxBackup by download a 15 day Free trial)

Issue 2. The path you have typed for the “Backup Location” is too long and this path length combined with the length of the data formatted backed up database name exceeds the operating systems maximum path length and is failing to be created.

Solution 2: Shorten the “Backup Location” path.

Issue 3: Maximizer does not have permission to backup to the directory you have chosen for your backup. Just because you have access to it doesn’t mean the system service that Maximizer uses does (for example: the service ID that runs this backup doesn’t have access by default to your “My Documents” folder).

Solution 3: Change a root location on your “C” drive like “C:\ MaxBackup\” and this should resolve your problem.

Issue 4. There is a problem with SQL login permissions between the Maximizer application and the SQL engine where the database is stored.

Solution 4: Use SQL Management Studios to correct the login permissions. (WARNING: This is not something an average IT Guy can fit and you can severally damage your Maximizer installation inside the SQL Management Studios tool when you don’t know what you’re doing. You will need help from your friendly neighbourhood Maximizer Certified Business Partner. If you don’t know who your Maximizer BP is, Maximizer the company can help you find, or you can call us and we can help you resolve this issue remotely)

Issue 5. The database name does not match the databases MDF, LDF and File Streaming folder expected names and Maximizer errors in confusion.

Solution 5: Use SQL Management Studios to correct the naming mismatch. (WARNING: This is not something an average IT Guy can fit and you can severally damage your Maximizer installation inside the SQL Management Studios tool when you don’t know what you’re doing. You will need help from your friendly neighbourhood Maximizer Certified Business Partner. If you don’t know who your Maximizer BP is, Maximizer the company can help you find, or you can call us and we can help you resolve this issue remotely)

IslandCRM’s Maximizer Service & Support

If you have any questions, or need help with Maximizer CRM issues, please contact IslandCRM’s Maximizer Service & Support at 1-866-960-9831 Option 2 or email service@islandcrm.com *.

*Maximizer Support is billable at IslandCRM’s standard billing rates (plus applicable tax).

Thank you,

Shannon Porter (The Maximizer Guy)

Maximizer Disabling Sounds

June 20th, 2012

Maximizer Disabling Sounds

If you have ever looked through the Maximizer users guide looking for where to disable sounds you will have discovered that there is no options. You can only turn popup alarms on or off, but there is no setting in Maximizer to have them popup silently.

If you want to have popup alarms in Maximizer, but do not want the default Maximizer sound on or even different sounds, then you will have to make these changes it in your windows sound settings.

Go to your Windows “Control Panel” and then click on the “Sound” icon.

Under the “Sounds” tab, find “Maximizer” in the Programs Events list. Under there you will find the enbled sounds for Maximizer. Select “MX_Alarm” and set it to “None”.

After you save your changes this will allow you to have your popup reminder Maximizer alarms, but without the sound that comes with them.

Cheers,
Shannon Porter (The Maximizer Guy)